REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at socialbutterflystreetwear@gmail.com

CHANGE OF MIND? 

If you change your mind, you can return your item for an Exchange or Store Credit provided that the item(s) meets our Return Conditions. Please see our Return Conditions below. If the item does not meet our Return Conditions it will not be accepted upon return.

• If the item fails to meet our Return Conditions, it will not be accepted
  
  
• We do not provide monetary refunds for change of mind or change of size returns
  
  
• You have 30 days from receipt of your order to initiate a return
  
  
• Items marked down by 40% or more from their original price are final sale and cannot be returned or exchanged
  
  
• Until the returned item(s) reach our facility, they remain your responsibility and property.

CONDITIONS FOR RETURNS

In order for your item(s) to be accepted upon return it must meet the following criteria:

• must be unworn, unwashed and in the original packaging with tags attached.
  
  
  
• must be free of perfume, body odour, deodorant or washing powder.
  
  
• must be free of make-up, tan marks, glitter and pet hair.

Please ensure your return is packaged adequately to ensure it is not damaged during return delivery to our facility. 

 

EXCHANGES

If the item is not the right size or does not suit you, you have the option to exchange it for a different size or item. We will send the exchange items to you as soon as your return is processed.

Please note that we cannot hold products for exchange. We advise you to send your return promptly to ensure that you receive your exchange items without any delay.

In the event that the exchange item is out of stock, we will provide you with store credit.

Please note that discount codes cannot be applied to product exchanges.

Discount Codes previously applied are excluded from the Return Store Credit value.