DELIVERY TIME

Orders will be processed Monday - Friday between 9am and 5pm AEST & Saturday between 9am-12am AEST

From there, shipping timelines will depend on the destination of the order placed.

 

DELIVERY

If you are not home at the time of your order’s delivery, you may be left a calling card Australian customers: Your order will be redirected to your local post office and you can collect the package from your local post office with your Photo ID.

ORDER TRACKING

• Once your order is packed and leaves our warehouse, you will receive an email with your order’s tracking number.
• You will be sent a unique tracking code for your package that can be tracked online.
• Please allow up to 48 hours between Monday to Saturday for your tracking number Via email.
• If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.

PLEASE NOTE:

• ALL SALES ARE FINAL. Our team is fast in processing all customer orders to ensure all orders are receive on time. If you have double order (the same products).. Your order will be shipped out before Customer Care can attend to this. 
• Pre-orders can NOT be cancelled once made.
• If an incorrect shipping address is provided by a customer, the order will be returned to our Warehouse.
• Any orders returned back to our warehouse as undeliverable will be processed as a return
• Unfortunately, we are not held responsible for lost or stolen packages or delays in transit.
• We do NOT take any responsibility of an order once delivered and confirmed delivered by tracking. 
• Some packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
• Please note these transit times are estimates only
  
• There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays
• Please note we do not collect or handle any tax charges or fees
• Please note we do not operate on public holidays (Delivery will be dispatched on the next business day)